Non-abusive Crisis Intervention is a safe intervention method designed to assist in the management of challenging and aggressive behaviour. The program includes Prevention, Verbal Intervention, Physical Intervention, Post Intervention De-briefing and Personal Safety utilizing hands-on competency-based training. With acts of aggression and violence on the increase, we believe it is essential for professionals in all human service fields to obtain the necessary skills to deal effectively with these behaviours.

Participants will learn to identify and intervene effectively in crisis situations through verbal techniques, effective use of self, and to ensure the safety of all people involved in a crisis through personal safety techniques, restraint, and other physical safety techniques.




The Prevention component of the program requires participants to evaluate their own reactions to verbal and physical aggression. In addition, participants will assess their approach to individuals who are aggressive and challenging.


Techniques provide participants with training in verbal and non-verbal interventions for defusing and stabilising an escalating situation in a non-threatening manner.

Physical Intervention

Training provides participants with levels of physical interventions that are progressive and painless. Physical Interventions include Escorts, Standing, Kneeling and Prone Control Techniques. All techniques allow for maximum control and safety of the individual and the staff performing the intervention.

Post Intervention De-briefing

De-briefing trains participants to process the incident with the individual and teach alternative behaviours. This component includes accurate documentation of the incident and de-briefing strategies for staff.

Personal Safety

Participants will learn how to protect themselves in situations where they are at imminent risk of injury. All techniques are meant to maximise safety for the participants and to control, not injure their assailant.